Job Details - Consultants - Customer Experience & Digital

Looking to join the Stellar team? Check out all of our available positions below.

Job Details - Consultants - Customer Experience & Digital

Looking to join the Stellar team? Check out all of our available positions below.

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Consultants - Customer Experience & Digital

Apply now Job no: 495502
Work type: Full time
Location: Melbourne
Categories: Management, Contact Centre Operations

  • Are you passionate about customer experience and building solutions that will drive increased loyalty?
  • Do you want to understand and build better customer outcomes?
  • Do you have experience identifying and building a digital channel strategy to engage customers?

Stellar is an award-winning customer engagement business with customer delivery centres in Australia, Philippines, South Africa and the USA.

Stellar Evolve is our growing and progressive consultancy practice and is part of the Stellar Asia Pacific group which partners with government, healthcare and travel industries to name a few.  Our cumulative success has been built on winning the trust and admiration of our clients by providing bespoke customer engagement, digital and AI solutions that are focused on delivering improved operational outcomes. In 2020, further growing our consulting practice is our goal.

As part of our growth trajectory, we are looking for CX & Digital Consultants who want to take their career to the next level, like finding new and innovative solutions and are fascinated with how different businesses run.  We are also keen to hear from applicants who have an internal company advisory or business consultant’s role who are ready to take the next step, in their careers.

About you

To be successful in this role, you will have:

  1. Demonstrated experience in consulting (either internal or external) in customer experience or digital business disciplines in contact centre environments – this is essential to your success;
  2. A proven track record of business consulting and delivering bespoke outcomes for clients;
  3. Are curious by nature, commercially savvy and have a passion for delivering the right solutions, for your clients.

What else we are looking for

You will relish consulting earning trust and demonstrating your capability with our clients, either internal or external. It goes without saying, you will enjoy working in a collaborative team and seek to be rewarded for your success.

What we are offering

Your initial location will be based out of our South Bank office however, you will also work from time to time, from any of our clients locations domestically.  We offer a great culture, 3, 6 and 12-month direct engagement contracts for seasoned consultants and opportunities to learn and grow. Naturally, we also offer a competitive salary.  

If you meet our brief, please apply so we may talk!

Stellar Evolve, Asia Pacific - We offer a range bespoke consultancy solutions for clients and have proven our success across government, healthcare, travel, education and telecommunications industry verticals to name a few.  If you or a business referral are seeking customer engagement, digital or AI solutions, please get in touch by contacting our consulting practice on telephone number: 1300 133 799 or email

Advertised: AUS Eastern Daylight Time
Applications close:

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